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Air Travel Tips for Mobility Equipment Users

ReplyEquipment Usage GuidesDecember 10th, 2009Cheryl Weisz

During the Christmas season a lot of people travel in and out of town to be with their family and friends.
And because of this, I would like to share some air travel tips for those who are using mobility equipment, especially wheelchairs and scooters.

1. Make your airline reservation as far in advance as possible.

2. Inform the reservations agent that you will be traveling with a wheelchair or scooter.

3. Tell them if you need assistance in boarding.

4. If you will be taking a long flight and you are able to use a standard plane restroom but are unable to walk to the restroom, ask that they make an aisle chair (narrow straight back chair with wheels underneath designed to fit an aisle of an airplane and is used to assist passengers that cannot walk) available for you during the flight. Some airplanes have a privacy curtain that includes the aisle that would allow a companion to assist you. Keep in mind, though, that airplane restrooms are quite small.

5. On newer wide-bodied jets, there is one accessible restroom. It is large enough to fit the aisle chair inside, making it possible to transfer to the toilet. These planes generally carry an aisle chair, but it is best to confirm if one will be on board.

6. Always make sure that they have a record of your requests 48 hours prior to departure.

7. Some planes have lift up arm rests on some of the aisles. You can request to be seated there if they are available. It makes transferring easier. Some passengers prefer to request bulkhead seats that have more legroom, but the arm rests on these seats do not lift up.

8. On the day of your departure, arrive early at the airport.

9. Always check your wheelchair or scooter at the boarding gate and request that it be brought back to you at the gate when you arrive.

10. It is suggested that you use gel- or foam-filled batteries (dry cells) in your scooter or power chair. Standard acid-filled batteries or wet cells will be removed by ground crew and packed in special containers for transport.

11. If you use a fold up manual wheelchair, you can request that it be stowed in the on-board coat closet. Usually, there is only room for one wheelchair and the service is available on a first come first serve basis, so you should arrive early to make your request. (Not all planes, though, have a coat closet.)

12. Make sure your name and address is on your equipment and that it has a gate delivery tag if it is being stowed below.

13. If you have to change planes, request that your own equipment be returned for the layover. This not only gives you independence while in the terminal, it reduces the risk of it getting lost or damaged. Since wheelchair users are usually the last to get off the plane, make sure you allow enough time to make your connection. At least an hour, and at big airports at least an hour and a half.

14. Remove seat cushions and any other parts that could easily become separated from the wheelchair. Take these items into the cabin with you. Attach instructions on scooters or power chairs detailing how and where to disconnect the batteries, including instructions for any other disassembly or prep that might be necessary for transport. If you have a large power chair, be aware that on some planes like the MD80’s or Super 80’s the cargo opening is only 26″ high, therefore some disassembly may be required. Having instructions on your equipment are very important because the crew at the other end didn’t see how it came apart.

15. If you need assistance transferring to the plane seat, take responsibility for yourself, and tell the staff how to help you or pick you up. They should be trained, but it is always safer not to assume anything.

16. Before landing, remind the flight attendant that you will need your equipment brought to the gate so they can radio ahead to make the arrangements. This can help speed things up.

17. If you encounter any problems, ask to speak to the “Complaint Resolution Officer” (CRO). Each air carrier is required to have a CRO available by phone or in person at all times. This person is specially trained in dealing with issues of travelers with disabilities.

18. If you are traveling with a scooter or power chair, make sure you arrange for transportation that will be able to accommodate your equipment upon arrival.

19. You may also opt to rent a mobility equipment at your destination. Many theme parks and other attractions that require a lot of walking have scooters or wheelchairs available for lease.

For more mobility equipment information, check out www.doability.co.uk

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